NK&J PTY LTD – REFUND POLICY
REFUNDS & EXCHANGES
You can return any item, for any reason, within 15 days of receipt*. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
If the item you wish to return is faulty, we will require photo evidence of the faulty item & after assessment of the item in question, we will provide you with details on how to return it to the appropriate artisan.
You will then be offered a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit. Promotional codes are not eligible for refund.
If you'd like to return an item for another reason, you will be given a store credit to the same value once the item has been received by the appropriate artisan, but please note any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. Please also ensure the items are packaged safely for transit.
Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.
If you wanted to repurchase the same item or a similar item to that you are returning, you will need to re-order it through the website using your credit voucher so it is processed properly as a new order.
*Items that cannot be returned include: artisans.global gift cards**, personalised products, made-to-order items, swimwear, underwear, earrings for pierced ears, plants or flowers, and food items or cosmetic items that have been opened. Please also note Sale items/Items bought via Promotional Codes may not be refunded or returned unless deemed faulty.
All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used, worn, damaged or washed, or reduced in value by delay on your part. If these requirements are not met, the artisan reserves the right to deny a return.
If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value.
**artisans.global gift cards are valid for 1 year and cannot be returned or exchanged for cash. All returned items that were paid for with an artisans.global gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.
Please note: We are unable to return an item that is not being returned by the original purchaser.
How to Return your Order;
- Please email us directly at firstname.lastname@example.org within 15 days of receipt.
- Please include a receipt or proof of purchase, photo evidence (if the item is faulty), which items you would like to return and whether you are after a refund or exchange.
- We will then send you a Return Authorization email with details on how and where to send your item.
- You must dispatch the item directly back to the artisan within 10 days of the Return Authorization email, via directions on email.
- Once the artisan has received the item and has approved the item for refund or credit voucher, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment or you will receive a credit voucher, (within a certain amount of days).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.