MARZ DESIGNS | REFUND POLICY

| WHOLESALE | TRADE

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item. 

Please note: Goods will only be accepted for return if they are returned within 28 days of delivery unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and make sure they are packed well as we can't accept damaged returns. The cost of returning the item to us is your responsibility.

Inspection of products is required on delivery. Any damage must be noted on delivery docket presented to you by carrier for signature. We will not be responsible for any damage unless we are notified within time period specified above.

Please choose carefully, we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. 

 

Please contact us at info@artisans.global if you require any assistance.

Thank you

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